gettrenzy.in

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Return & Refund Policy

Your satisfaction matters to us. If you’re not happy with your purchase, we’re here to help.

  1. Eligibility for Returns

    • Returns are accepted within 7 days of product delivery.

    • The item must be unused, unwashed, and in its original packaging with tags intact.

  2. Non-Returnable Items

    • Innerwear, customized items, or discounted sale products are not eligible for return.

  3. Return Process

    • Contact our support team with your order ID and reason for return.

    • Once approved, we’ll arrange a pickup or share the return address.

  4. Refunds

    • Refunds will be credited  to your original payment method within 5–7 business days after the returned item passes quality check.

    • Shipping charges (if any) are non-refundable.

  5. Exchange Policy

    • Exchanges are allowed for size or product defects (subject to stock availability). 

    • Exchange product will be requested within 7 working days and delivered to your location in 7 working days